Latest review first
I ordered doctoral regalia on March 23,2017. I gave a grad date of May 5 ( I fudged a little; it was actually May 19) My credit card was charged 3/24/17. I started calling May 1 to inquire about the whereabouts of my order. It arrived May 6. Colleen noted they would...Read more
Company wrote 0 private or public responses to the review from May 19, 2017.
- Quality was good
I didn't like
- Wrong order and lousy customer service
I ordered an item, received an email stating that it would get shipped two days later. It's been three weeks at this point and after five emails with no response, as well as unreturned phone messages, I'm out $100+ with nothing to show for it. I threatened to call my...Read more
Company wrote 0 private or public responses to the review from May 05, 2017.
I ordered the Deluxe Doctoral Package (Gown, Hood, Tam) on February 7, 2016. Called many times to follow up as my May 6 graduation was quickly approaching. (My account was charged $624.00 on the day I ordered on line). Promises, delays, and more promises, lack of...Read more
Company wrote 0 public responses to the review from Jun 03, 2016.
I didn't like
- Non-responsive to customer complaints and issues
- Lack of customer service and lack of quality merchandise
First I want to say that Frank Bees are great however with that being said there delivery service sucks, horrible and unprofessional. They were scheduled to deliver the tents, chairs and tables I rented by 12:00-12:30 pm and they tried calling me at 8:45 am assuming...Read more
Company wrote 0 public responses to the review from May 08, 2016.
I placed an order for academic regalia on March 10, 2016. (I am a faculty member at a small college and needed regalia to participate in graduation ceremonies.) I placed the order and gave the company my deadline of April 16th to receive the items. I received no...Read more
Company wrote 0 public responses to the review from Apr 29, 2016.
I think of the times I look at reviews of businesses and focus on the good ones. Sometimes I even disregard the bad ones. Picky people. Hard to please. Unfortunately, I saw no reviews on Frank Bee's until I was in the throes of the absolute worst customer service...Read more
Company wrote 0 public responses to the review from Oct 07, 2015.
- Quality of what pieces received
I didn't like
I ordered a Master's Degree graduation gown, cap & hood for my husband for Christmas. I ordered it two months in advance. As Christmas got closer, I kept calling and emailing. emails ignored, or promises made that were not kept. Hung up on when I called, or...Read more
Company wrote 0 public responses to the review from Jul 21, 2015.
I placed my large order and my credit card was charged immediately. Nothing was received two months later. Every time I called to check the status of the order, I was treated rudely, placed on permanent hold and I could never get a straight answer. All the staff...Read more
Company wrote 0 public responses to the review from Oct 06, 2014.
Ordered 6 sweaters for youth group 1 month is advance of event. Customer service stated that the order had not been sent to the warehouse. Called again to find out status of my order and was given run around. Finally they said they shipped the order out only to get 1...Read more
Company wrote 0 public responses to the review from Apr 25, 2014.
Placed an order for the Enduromat over a week ago, paid extra shipping to have it on time for school since every local place was out of the Kinder mats. Received confirmation order via email which was wrong regarding the shipping selection I received so I called....Read more
Company wrote 0 public responses to the review from Aug 30, 2013.
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